Effective Date: 5 July 2025
Last Updated: 5 July 2025
Website: https://terrasurveys.co.zw
Data Protection Officer: dpo@terrasurveys.co.zw
1. Introduction
Terrasurveys Land Surveyors (“Terrasurveys,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information in accordance with the Cyber and Data Protection Act [Chapter 12:07] (“CDPA”) of Zimbabwe. This Privacy Policy explains how we collect, use, share, and protect your personal data when you interact with our website (https://terrasurveys.co.zw), and your rights in relation to your personal information.
By using our website, you consent to the collection and use of your information in accordance with this Policy.
2. Information We Collect
We may collect and process the following categories of personal data:
- Contact Information: Name, email address, phone number, company/organisation name.
- Communications: Information you provide when you fill out our contact form, request a quote, or communicate with us via email or phone.
- Website Usage Data: IP address, browser type, device information, pages visited, and other analytics data through cookies or similar technologies.
- Marketing Preferences: Your preferences when you subscribe to our email updates or newsletters.
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to enquiries, provide quotations, and deliver our services.
- To improve and personalise your experience on our website.
- To send updates, newsletters, or marketing communications (with your consent).
- To comply with legal obligations under Zimbabwean law, including the CDPA.
- To maintain our business records and manage client relationships.
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your Consent: For sending marketing communications and processing data via website forms.
- Performance of a Contract: To fulfil service agreements or respond to your enquiries.
- Legal Obligations: To comply with applicable laws and regulations.
- Legitimate Interests: To operate and improve our website, ensure security, and conduct analytics.
5. How We Share Your Information
We may share your personal data:
- With our employees and service providers who require access to perform business functions, under confidentiality agreements.
- With regulatory authorities or law enforcement if required by law.
- With your explicit consent, where applicable.
We do not sell or rent your personal information to third parties.
6. International Data Transfers
Your personal data may be transferred and processed outside Zimbabwe where necessary. In such cases, we take steps to ensure adequate data protection and compliance with the CDPA.
7. Data Security
We implement appropriate technical and organisational measures to safeguard your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
8. Data Retention
We retain personal data only as long as necessary for the purposes described in this Policy or as required by law. Once no longer needed, data is securely deleted or anonymised.
9. Your Rights
Under the CDPA, you have the right to:
- Access and request a copy of your personal data.
- Rectify inaccurate or incomplete personal information.
- Object to or restrict the processing of your personal data.
- Request deletion of your personal data, subject to legal obligations.
- Withdraw your consent at any time where processing is based on consent.
- Lodge a complaint with the Data Protection Authority of Zimbabwe.
To exercise any of these rights, please contact our Data Protection Officer at dpo@terrasurveys.co.zw.
10. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and collect anonymous analytics data. You can manage cookie preferences via your browser settings. For more details, please refer to our [Cookie Policy].
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. We encourage you to review this page periodically. The effective date will always be shown at the top of this policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:
Email: dpo@terrasurveys.co.zw
Postal Address: Survey House, No. 75, 7th Street, Gweru, Zimbabwe